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PulsCar/Keep or sell?/Kia Sorento/2004
219 OWNER COMPLAINTS · 0 RECALLS · NHTSA

Is the 2004 Kia Sorento a bad year?

219 owner complaints to NHTSA. Engine complaints: 89, 1.7× a quiet Sorento year.

● WATCH · AT 93,000 MILES (THE MEDIAN COMPLAINT MILEAGE FOR THIS YEAR)

Keep it, but watch the engine

Half of the engine complaints for this year were filed at 64k–122k miles, where you are now.

Check this Sorento at your mileage →All Sorento years

The verdict moves with mileage: the same car reads differently at 30,000 and at 150,000 miles.

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What 2004 Sorento owners report, by mileage

Each system owners named in five or more complaints, with the mileage range where the middle half of those complaints were filed. Read at 93,000 miles.

SYSTEMCOMPLAINTSMIDDLE HALF FILED ATTYPICAL US REPAIR BILLS
EngineSTANDS OUT82 (37%)70k–124k miles · around this mileageValve cover gasket replacement $110–$500 · Timing chain replacement $1,000–$4,000
Transmission and drivetrain39 (18%)32k–120k miles · around this mileageCV axle / CV joint replacement (one side) $300–$1,500 · Automatic transmission replacement $2,500–$7,000
Suspension30 (14%)85k–128k miles · around this mileageBall joint replacement (one joint) $200–$500 · Control arm replacement (one arm) $200–$900
Body structure28 (13%)81k–146k miles · around this mileage—
Electrical system28 (13%)62k–129k miles · around this mileage12-volt battery replacement $100–$400 · Starter motor replacement $350–$1,200
Steering24 (11%)75k–120k miles · around this mileageSteering rack and pinion replacement $700–$2,100
Air bags14 (6%)15k–115k miles · around this mileage—
Exterior lighting14 (6%)20k–94k miles · around this mileage—
Fuel system14 (6%)65k–126k miles · around this mileageFuel pump replacement $220–$1,500 · Fuel injector replacement (one injector) $300–$1,200
Brakes11 (5%)30k–115k miles · around this mileageBrake pad replacement (one axle) $115–$390 · Brake pads and rotors replacement (one axle) $200–$1,084
Engine and cooling8 (4%)60k–77k miles · mostly behind—
Speed control7 (3%)too few with a mileage—
Equipment6 (3%)too few with a mileage—

Bills are typical US ranges from the sources named in the tool (J.D. Power, Kelley Blue Book, CarParts.com and others), printed only for systems that stand out or sit at or ahead of 93,000 miles. Not a quote.

What owners reported alongside their complaints

Of 219 complaints: 11 mention a crash · 12 mention a fire · 9 report an injury · 1 says the car was towed.

No complaints in the last 12 months; the newest was filed in Dec 2021.

Counts of what owners wrote in their complaints, not verified by anyone.

In owners' own words

I was driving approximately 35-40 MPH and my car suddenly lost power with all the dash lights briefly coming on (Battery, oil, etc.).

92,000 MILES · MI · AUG 2015 · NHTSA #10749069

I was driving our 2004 Kia Sorento with my 3 young children in the car. Driving down a city street at 45 MPH the car began to jerk as all the lights flashed on the dashboard.

121,000 MILES · CA · JUL 2016 · NHTSA #10883147

I was driving my children in the summer and my engine began squealing very loudly, the A/C stopped working, and the steering locked up.

63,000 MILES · MI · DEC 2010 · NHTSA #10370671

Unedited excerpts from complaints filed with NHTSA, chosen by mileage (nearest 93,000 miles), not by content. Unverified.

Recalls for the 2004 Kia Sorento: 0

No recall campaign lists this model year.

A recall may cover only some cars of a model year; the campaign size counts every model and year it lists. Enter your VIN at nhtsa.gov/recalls: dealers fix open recalls free.

Service bulletins from Kia: 11

Repair instructions Kia sent its dealers for symptoms seen in the shop on the 2004 Kia Sorento. Ask a dealer or mechanic for a bulletin by its number.

ENGINE · 2018 · PS539

ENGINE COMPONENT RE-USE GUIDELINES - In general, parts and components removed during engine repairs should be considered serviceable…

ENGINE · 2013 · PS233

Unusual fuel trim values and/or misfire codes after incorrect engine repair - this outlines the procedure to follow if after an engine repair you encounter…

ENGINE · 2010 · TSB-068

Intermittent MIL on with no fault code stored; information about DTC P1330

ENGINE · 2009 · TSB-044

ECM upgrade with tp sensor replacement-mil on with DTC P2135/P0638

Neighbouring years

2003 Sorento: 305 complaints, consider selling · 2005 Sorento: 307 complaints, consider selling.

Every Kia Sorento year

2003 · 2004 · 2005 · 2006 · 2007 · 2008 · 2009 · 2010 · 2011 · 2012 · 2013 · 2014 · 2015 · 2016 · 2017 · 2018 · 2019 · 2020 · 2021 · 2022 · 2023 · 2024 · 2025 · 2026 · All Sorento years side by side

Other Kia models: Kia Amanti · Kia Cadenza · Kia Carnival · Kia EV6 · Kia EV9 · Kia Forte · Kia K5 · Kia Niro · Kia Optima · Kia Optima Hybrid · Kia Rio · Kia Rondo · Kia Sedona · Kia Seltos · Kia Sephia · Kia Soul · Kia Spectra · Kia Sportage · Kia Stinger · Kia Telluride. All makes and models.

Questions

Is the 2004 Kia Sorento a bad year?

219 owner complaints to NHTSA. Engine complaints: 89, 1.7× a quiet Sorento year. At 93,000 miles the tool says: Keep it, but watch the engine. Half of the engine complaints for this year were filed at 64k–122k miles, where you are now.

What are the most common problems with the 2004 Kia Sorento?

By owner complaints to NHTSA: engine (82), transmission and drivetrain (39), suspension (30), body structure (28), electrical system (28). Half of the engine complaints were filed between 64k–122k miles.

How many recalls does the 2004 Kia Sorento have?

No recall campaign lists this model year in NHTSA data. Check your VIN at nhtsa.gov/recalls to confirm.

Method: counts of unverified owner complaints filed with NHTSA, compared only with other years of the same model (sales volumes are unknown, so no failure rate is computed). A system stands out at 40+ complaints and at least twice the model's quiet (lower-quartile) year, or twice the share across every vehicle of that model year. The mileage range is the 25th to 75th percentile of the mileages owners reported. Data received by NHTSA through November 5, 2026. Repair prices are typical US ranges from named sources, not quotes. Not a diagnosis and not financial advice. PulsCar is not affiliated with NHTSA. Check this car at your own mileage.

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