🚨 60-Second Triage — You are holding a quote and have not run the VIN: stop, do not authorise, read the VIN section below. A/C blowing warm on a 2016-2021 Civic or 2017-2022 CR-V: two Honda extensions run 10 years from the original purchase date with no mileage limit — items 1 and 2. Pacifica dropping into limp mode with a check-engine light: the transmission was extended to 10 years and unlimited miles — item 4. Metallic knock on a Theta II Hyundai: stop driving, and check whether Service Campaign 953 was done, because that free update unlocks a lifetime short-block warranty — item 8. Any quote at all: ask the dealer to run your VIN for warranty extensions and customer satisfaction programs, not just recalls. Different lists.
A recall is announced to you. A warranty extension waits to be asked about.
When a part fails more often than a manufacturer planned for, but not in a way that endangers anyone, the usual response is not a recall. It is a quiet lengthening of the warranty on that one part: communicated to dealers, filed with the regulator, mailed once to whoever owned the car that year. The Center for Auto Safety names it exactly: "Auto companies hate the term secret warranties. They call them policy adjustments, good will programs, service campaigns or extended warranties."
By the end you will know ten manufacturer programs with their terms copied from the documents, which are open and until when, which have closed and when, and the three-lookup routine that settles yours in fifteen minutes — plus why the most valuable are invisible on the free federal VIN tool everybody recommends.
I built Pulscar — an AI tool that identifies car problems from a 30-second recording — after $6,000 of misdiagnosed repairs, beginning with a $380 bill for an "engine knock" that was a loose heat shield and a $5 zip tie. Nobody lied to me. Nobody looked anything up either. That is the failure mode here: not dishonesty, but a question nobody asked.
How to use this guide
Run your VIN first, then find your manufacturer among the ten. Every item has the same parts: the coverage sentence quoted from the document, the tell, the cheap cause that gets skipped — here always the free step before the paid one — the confirmation test, the boundary, whether it is open, and the sentence to say at the counter.
One rule overrides everything else: coverage is decided by VIN and in-service date, never by model year alone. Ford's DPS6 program covers Fiestas built "November 3, 2009 through June 30, 2015" and Focuses built "August 1, 2010 through November 5, 2015" — cutting across model years both ways. A model year is a marketing label; a VIN is what the dealer's system answers.
Claims marked 🟢 rest on a bulletin, program or settlement listed in Sources, with a working link. Ranges marked ⚪ are shop-price estimates from published sources — estimates, not measurements from a dataset we own.
First: how to check your own VIN, in three lookups
Do these in order. All three are free and answer different questions — doing only the first is how these programs get missed.
Lookup one: NHTSA's recall tool at nhtsa.gov/recalls. A real check, and narrower than almost anyone realises. The rule that creates it, 49 CFR §573.15, requires manufacturers to publish by VIN the recall information for "any safety recall for which the owner notification campaign started at any time within the previous fifteen (15) calendar years," updated "at least once every seven (7) calendar days." Safety recalls, fifteen years. Nothing else appears.
What that means, tested rather than assumed. We queried NHTSA's own recall data for three vehicles in this guide. A 2018 Civic returns six recall campaigns and no trace of 19-091, the condenser extension covering that car for ten years. A 2019 Ascent returns nine and no trace of 16-146-24. A 2019 Wrangler returns nine, of which the only steering entry is 19V201000 — a stub shaft campaign, not XF1.
Lookup two: your manufacturer's own owner site. Wider scope, and the one that pays. Toyota's page offers "information on open safety recalls and service campaigns released since 1999," including Special Service Campaigns, "offered without an expiration date" and "typically customer satisfaction initiatives." The limit matters too: Toyota's public definitions name Safety Recall, Special Service and Limited Service Campaigns, and the two Toyota programs here are neither. A wider net, not a complete one.
Lookup three, which almost nobody does: phone a dealer and ask them to run the VIN internally. Every program here names the tool that decides eligibility, and it is never the public website. Honda: "Do an iN VIN status inquiry." Subaru: "ALWAYS perform a Vehicle Coverage Inquiry on Subarunet." Ford: "Affected vehicles are identified in OASIS." Nissan: "Service Comm or DBS National Service History." None is reachable from your keyboard. Ask for warranty extensions and customer satisfaction programs specifically — not "any recalls."
Where the documents live. Every bulletin cited here is a public PDF hosted by NHTSA, filed under manufacturer communications and searchable by make, model and year — not by VIN. The paper is public; the eligibility is not.
The disambiguation filter: five kinds of manufacturer paper, and only three pay
Sort it by what it obliges the manufacturer to do — that decides whether you get a repair or a shrug.
A safety recall is a legal obligation: owners must be notified, the remedy is free, no mileage limit, no expiry.
A warranty extension lengthens the factory warranty on named components for a named population. Not a legal obligation, usually time- and mileage-limited, announced only to dealers. Eight of the ten below are this kind, and eight of the ten are still open.
A customer satisfaction or customer support program is the same idea relabelled, sometimes looser: Toyota's 22TE05 runs ten years "regardless of mileage."
A class-action settlement can be better and worse at once. Better: Theta II produced a lifetime short-block warranty. Worse: the Nissan bulletins warn that "some owners may have opted out … by excluding themselves from the class action settlement," and a previous owner's opt-out travels with the VIN.
A technical service bulletin with no warranty language is a repair instruction, not a payment promise.
The split that matters: does the document contain a coverage sentence with a number in it? If not, you hold a procedure, and the money question is open.
The 15-minute protocol, before you spend anything
- Photograph the VIN and the door jamb sticker. The sticker carries the build date, which several programs are keyed to.
- Find the in-service date, not the model year. Nearly every clock below runs from first delivery.
- Run NHTSA's VIN lookup. Safety recalls only. Act on anything it finds, then treat it as finished.
- Run your manufacturer's owner-site lookup, then phone a dealer for an internal coverage inquiry. "Can you run this VIN for warranty extensions and customer satisfaction programs, not just recalls?"
- Match what you hear against the ten items below. A program number is not terms; the terms are the sentence with the number in it.
- Check whether your clock has run out. Measured from your in-service date, not your model year.
- Dig out old invoices for the same complaint. Reimbursement routes want part numbers, not a card statement.
Find your situation: eight ways people arrive here
"$1,800 quoted for air conditioning on my Civic." → Items 1 and 2. Authorise nothing until both are run against the VIN.
"My Pacifica went into limp mode and the shop wants four figures." → Item 4. Ten years, unlimited miles, plus a reimbursement route.
"My Hyundai has a knock and I'm told the engine is gone." → Item 8, and stop driving. Your bill turns on whether Service Campaign 953 was done.
"A crack is spreading across my Subaru windshield." → Item 5. Outback and Legacy start at 2020, Forester and Ascent at 2019.
"My Wrangler shakes violently after a bump." → Item 7 for the one part covered; read its boundary twice.
"Water is getting into my RAV4." → Item 3. Ten years from first use, no mileage limit.
"My Altima, Sentra or Versa CVT is shuddering." → Item 9 — but check the date first; this window has essentially closed.
"My Focus or Fiesta loses drive at random." → Item 10, deadline paragraph first.
What actually determines your number
Whether anyone ran the VIN before the estimate. The largest variable, and it costs nothing.
Your in-service date, to the month. Six of the ten run a fixed number of years from first delivery, so one model year delivered seven months apart expires seven months apart.
Whether the car was ever salvage or a total loss. Excluded almost everywhere: Honda's condenser bulletin bars any vehicle "declared a total loss or sold for salvage … or has a branded or similar title under any state's law," and Subaru's windshield extension excludes "salvaged or total loss title."
Whether a previous owner opted out. Unique to settlement-backed programs, and only the VIN check answers it.
Whether the prerequisite was done. Theta II exists only where "the KSDS product improvement campaign (Service Campaign 953) must have been performed," and Ford's 21N12 requires "19B37 must be completed in OASIS prior to 21N12 being available."
Whether your failure is the one the document describes. Narrow on purpose: Chrysler covers a limp-mode condition, not transmissions; Jeep a damper, not a front end.
Dealer versus independent, which inverts here. Everywhere else an independent is cheaper — the dealer comparison guide explains when. Here it flips: only a franchised dealer can claim these repairs.
The ten programs, and what each is still worth
1 · Honda A/C condenser — 10 years, unlimited miles, 2016-2021 Civic
What the document says. The affected-vehicle table splits by body style rather than one year range: 2016-20 Civic 2- and 4-Door, all trims; 2017-21 Civic 5-Door, all trims, except Type R, which has its own bulletin, 21-014.
The tell. Cold air that fades warm over ten or fifteen minutes, then works again next morning.
The cheap cause that gets skipped. Not a part — a phone call. The bulletin makes the free step the deciding test: "Do an iN VIN status inquiry to make sure the vehicle is shown as eligible." Owners buy a recharge, then a condenser, without spending two minutes. Honda's explanation is blunt: "corrosion may develop in the form of tiny holes in the condenser tube walls."
The confirmation test. Ask for a leak test and where the leak is. Condenser plus eligible VIN is a zero-dollar repair; a compressor is item 2.
Where this does not apply. It "only covers vehicles that have a defective A/C condenser from the factory," not one "leaking … due to foreign object damage," nor any "declared a total loss or sold for salvage … or has a branded or similar title."
Is it still open? Yes for most: the earliest 2016 cars end now, a 2021 five-door runs to roughly 2031.
At the shop — say this: "Before any air-conditioning work, please run an iN VIN status inquiry against service bulletin 19-091. If the VIN is eligible I want the leak test result in writing and the repair claimed under it."
2 · Honda A/C compressor shaft seal — the second extension nobody mentions
What the document says. Two bulletins, two populations: 23-039 covers 2016-2021 Civic with the 1.5T, 2.0 and 2.0T engines; 23-040 covers 2017-22 CR-V. Three years becomes ten from the original date of purchase, with no mileage limit.
The tell. Air never properly cold rather than cold-then-warm, or no compressor engagement click at all.
The cheap cause that gets skipped. The second half of the same free call. Owners who know about the condenser extension stop there, hear "it's the compressor," and pay. One VIN inquiry answers both — so ask for both numbers by name.
The confirmation test. Ask where the refrigerant is leaving. Honda names a supplier problem: "abnormal wearing of the rubber seal may occur causing gaps in the compressor shaft to develop."
Where this does not apply. The ranges differ from each other and from item 1: a 2022 CR-V is inside this program and outside every other Honda item here, while a 2016 CR-V is outside it. The subject line reads "2016-2022 Civic, CR-V" — a summary, not the terms.
Is it still open? Yes — the newest 2022 CR-Vs run to roughly 2032. The CR-V guide covers the rest.
At the shop — say this: "Please run the VIN against both Honda A/C extensions: 19-091 for the condenser and 23-039 or 23-040 for the compressor shaft seal, before anyone quotes parts."
Got a noise and a quote? Record 30 seconds and get an independent read — free →
A program number tells you who pays. It does not tell you what is failing, and that decides whether you are in the right conversation at all. Record thirty seconds of your engine and Pulscar's AI compares the acoustic signature against catalogued failure patterns, then returns the most likely cause, whether it is safe to drive, and the fair 2026 price — free, no card, about ten minutes. The report arrives by email as a PDF, so use the address you actually read.
3 · Toyota Customer Support Program 22TE05 — RAV4 roof rail leaks, 10 years, no mileage limit
What the document says. It covers certain 2019-2021 RAV4 and RAV4 HV and certain 2021 RAV4 Prime, with production periods that matter more than model years: RAV4 "Early March 2018 – Late August 2021," RAV4 HV "Late August 2018 – Late July 2021," RAV4 Prime "Late November 2019 – Early October 2020." Baseline roof-rail coverage is "3 years or 36,000 miles."
The tell. A damp headliner near a pillar, a wet footwell after rain, a musty smell that returns. Water tracks a long way before it shows, which is why it gets chased in the wrong place.
The cheap cause that gets skipped. Naming the program instead of describing a leak. A water-leak diagnosis billed by the hour is one of the most open-ended jobs in a body shop, and owners pay for dye tests and sealant before anyone connects it to "roof rail water leaks from the roof rail mounting clips due to deterioration of the seal."
The confirmation test. Ask, in writing, whether the leak traces to the roof rail clips. The program also covers consequences — the vehicle "will also be inspected for water damage and cleaned and/or repaired accordingly" — where most of the value sits.
Where this does not apply. Same exclusions as the new-vehicle warranty: "damage from abuse, an accident, theft and/or vandalism is not covered." An aftermarket rack or blocked sunroof drain is a different bill, and a 2022 RAV4 is outside it entirely.
Is it still open? Yes, the longest runway here — first-use dates of 2018 to 2021 run to 2028-2031.
At the shop — say this: "Before any paid leak diagnosis, please check this VIN against Customer Support Program 22TE05 and handle the clips and any water damage under it if it applies."
Why do warranty extensions stay invisible when you check your own VIN for recalls? Because the free federal tool searches safety recalls, and an extension is not one. The rule behind it, 49 CFR §573.15, obliges manufacturers to publish by VIN the recall information for campaigns started "within the previous fifteen (15) calendar years" — recalls, fifteen years, nothing more. We queried that data directly: a 2018 Civic returns six recall campaigns and no sign of bulletin 19-091, which covers its air-conditioning condenser for a decade. A 2019 Ascent returns nine and no sign of 16-146-24. The bulletins themselves sit on the same agency's servers, filed under manufacturer communications and searchable only by make, model and year. So the paper is public while the eligibility stays behind a dealer's counter, which is precisely why second owners pay for repairs the factory would have covered. Pulscar exists to give you an independent read before that conversation starts.
4 · Chrysler Pacifica transmission — 10 years, unlimited miles
What the document says. An owner letter rather than a numbered bulletin. It "applies to certain 2017 – 2023 Chrysler Pacifica vehicles," because "some of the vehicles within the above referenced population may go into a limp mode and there may be a Malfunction Indicator Lamp (MIL) illumination." Note "certain" — a VIN population, not a blanket model-year rule.
The tell. The van holds one gear, will not shift up, and the check-engine light comes on.
The cheap cause that gets skipped. Reading the letter's own opt-out sentence before booking: "if you do not experience this condition, then your Transmission is operating correctly and no repair is necessary." Owners who ask for a preventive replacement are refused and conclude the coverage is fake. It is conditional on the symptom, so the free step is getting it documented with its codes.
The confirmation test. Ask for the stored transmission codes to be printed on the estimate at the moment of failure — a van that reset itself is far harder to claim.
Fix it yourself — the paperwork half. The reimbursement route needs no shop. If you already paid, the letter directs you to www.fcarecallreimbursement.com, or to post original receipts and repair orders to FCA US LLC Customer Center, P.O. Box 21-8004, Auburn Hills, MI 48321-8004, "Attn: Reimbursement," promising your claim "will be acted upon within 60 days of receipt." The honest limit: a card statement is not an invoice. These routes want part numbers and a condition matching the letter, so an invoice reading only "transmission service" needs reissuing first.
Where this does not apply. "This warranty extension applies only to the Transmission condition described above." A shift-quality complaint with no limp mode and no light is outside it, as is any van not in the VIN population.
Is it still open? Yes, for years — warranty start dates of 2016-2017 through 2023 reach into the early 2030s.
At the shop — say this: "This van went into limp mode with the malfunction light on. Please check the VIN against the transmission extension to 10 years and unlimited miles, capture the stored codes on the estimate, and tell me whether it is claimable."
5 · Subaru windshield warranty extension — 8 years or 100,000 miles
What the document says. The model years are not uniform, and this is where owners misread it: MY 2020-2022 Outback, MY 2019-2022 Forester, MY 2020-2022 Legacy, MY 2019-2022 Ascent. Coverage became effective February 5, 2025 and is "limited to a one-time replacement of the original windshield part number with a windshield with the updated part number, at which time the extended warranty shall expire."
The tell. A crack growing out of a small chip, often from an edge, frequently in cold weather.
The cheap cause that gets skipped. Calling the retailer before a glass company. A generic quote looks cheaper until EyeSight recalibration is added, and it is not optional — the cameras live on the windscreen. Take the cheap quote and you pay twice, forfeiting a free OE replacement.
The confirmation test. Ask the retailer to assess whether the crack qualifies — non-qualifying cracks are not covered.
Where this does not apply. Quoted directly: "Vehicles that have a salvaged or total loss title, a non-Subaru windshield, or a non-qualifying crack are ineligible for this extended warranty coverage." If a previous owner used the one-time replacement, it is gone.
Is it still open? The warranty is — eight years from in-service dates of 2018 to 2022 runs to 2026-2030. The reimbursement window is not: customers had "until January 31, 2025 to submit a claim for reimbursement." The Outback guide covers that car's other programs.
At the shop — say this: "Please run a Vehicle Coverage Inquiry for the windshield extension before I book any glass work. If the crack qualifies I want the OE part and the EyeSight recalibration under it."
6 · Subaru Service Bulletin 16-146-24 — Ascent CVT, 8 years or 100,000 miles, transferable
What the document says. Applicability is "2019-20MY Ascent" and nothing else. The clock "will run from the vehicle's original warranty start date and end after eight (8) years or one hundred thousand (100,000) miles, whichever comes first," and used buyers should memorise the next line: "This Warranty Extension is transferable during its coverage period."
The tell. A shudder through the floor at low speed, often when turning.
The cheap cause that gets skipped. The Subarunet inquiry, mandatory before "proceeding with any inspection or repair." The bulletin also tells retailers not to go looking — "There is no mandatory inspection required" — so the owner must raise the symptom.
The confirmation test. Ask that the diagnostic procedure in Service Bulletin 16-136-22 be followed and named on the work order — that is the document 16-146-24 points to.
Where this does not apply. It covers "specific occurrences of shudder, judder and vibration issues related to the Multi-Plate Transfer (MPT) clutch" and components damaged by one. Other CVT faults and non-Ascent Subarus are outside it.
Is it still open? Yes, for now — eight years from warranty start dates in 2018 to 2020 runs to 2026-2028. The settlement's reimbursement side, at www.cvtclassactionsettlement.com, required claims "within 90 days post the Notice Date" and is long past, as are its "$400" and "$750" vouchers.
At the shop — say this: "Please run a Subarunet Vehicle Coverage Inquiry against warranty extension 16-146-24 and diagnose this shudder to bulletin 16-136-22. I want both numbers on the repair order."
7 · Jeep warranty extension XF1 — steering damper, 8 years or 90,000 miles
What the document says. It names 2018-2020 (JL) Jeep Wrangler and 2020 (JT) Jeep Gladiator, "built on and before August 11, 2020 (MDH 0811XX)." The covered symptom is "a shimmy in the steering wheel after hitting an irregularity on the road surface," the cause is "air trapped in the steering damper," and the repair is "replacing the steering damper."
The tell. The violent front-end oscillation owners call death wobble, triggered by a bump at speed.
The cheap cause that gets skipped. Having someone rock the steering wheel while you watch the track bar and tie rod ends for movement, before any part is bought. Free, and a damper fitted over a loose joint hides the symptom rather than removing it.
The confirmation test. Ask for the front end to be inspected for play and written down, then for the damper under XF1 separately.
Where this does not apply. The narrowest item here. XF1 covers the steering damper — not track bars, ball joints, tie rod ends, the drag link or alignment. Vehicles built after August 11, 2020 are outside it.
Is it still open? Yes — in-service dates of 2018 to 2020 run to 2026-2028. The Wrangler guide prices the rest.
At the shop — say this: "Please check this VIN against warranty extension XF1, bulletin 23-079-23. I want the front end inspected for play and written down first, then the damper replaced under XF1 if eligible."
Should you assume a warranty extension covers the whole repair? No, and this is where relief turns into an argument at the counter. These programs are drafted around one component and one described condition, not around a symptom. Jeep's XF1 pays for a steering damper on a Wrangler with death wobble, while the track bar, ball joints, tie rod ends and alignment that usually cure it stay yours. Chrysler's Pacifica extension pays for a transmission that enters limp mode with a warning light, and nothing for a van that merely shifts poorly. Subaru's Ascent extension pays for shudder traced to the Multi-Plate Transfer clutch, not for every CVT complaint. Read the covered condition before you read the coverage length, because a program that runs ten years on a part you do not need is worth nothing, and one that runs two more months on the part you do need is worth thousands. Pulscar's free sound check helps you work out which part is actually talking.
8 · Hyundai Theta II settlement — a lifetime short-block warranty that transfers
What the settlement says. The Class Vehicles are "2011–2019 Hyundai Sonata, 2013–2019 Hyundai Santa Fe Sport, 2014–2015 and 2018–2019 Hyundai Tucson equipped with 2.0-liter or 2.4-liter genuine Theta II gasoline direct injection engines within OEM specifications." The warranty covers "the short block assembly, consisting of the engine block, crankshaft and bearings, connecting rods and bearings, and pistons," for vehicles "owned by individual consumers that have completed the knock sensor program software update," and endures "irrespective of the Class Vehicle's mileage, duration of ownership, or prior warranty engine repairs." It "also covers damage to the long block assembly caused by connecting rod failure."
The tell. A metallic knock that worsens with revs and load, often with an oil-pressure light, sometimes with the car in reduced power — which may be KSDS working as designed.
The cheap cause that gets skipped. The free update itself: "To qualify for the limited Lifetime Warranty, the KSDS product improvement campaign (Service Campaign 953) must have been performed on your Class Vehicle." Skipping it is the difference between a covered engine and a four-figure decision on a car worth less. Check at www.HyundaiUSA.com/Recall.
Fix it yourself — the file, not the engine. Confirm KSDS status with the VIN on Hyundai's recall page, and build the maintenance file the settlement asks for: "retain copies of all maintenance records." The honest limit: once you can hear a knock this is no longer a paperwork problem — stop driving and have it towed, because continuing is how a covered bearing becomes a seized engine.
Where this does not apply. Owners who "validly and timely opt-out of the settlement" are excluded, as are buyers of "Class Vehicles previously deemed a total loss (i.e., salvage)." Coverage runs to vehicles "owned by individual consumers" — consumer, not fleet. Hyundai may demand records where it finds "Exceptional Neglect," defined as beginning at "a lack of maintenance or care … of not less than one (1) year."
Is it still open? The warranty is open indefinitely and follows the car: "The limited Lifetime Warranty applies to all owners of a Class Vehicle, regardless of transfer of ownership or lease, mileage, or duration of ownership." The cash side is closed — "The deadline for all other claims expired on August 9, 2021." Two windows still run for new events: rental and towing "within 90 days of expense being incurred or paid," and engine-fire or engine-failure claims within 90 days. The Sonata guide covers what that engine does before it knocks.
At the shop — say this: "Please confirm whether Service Campaign 953, the KSDS update, has been completed on this VIN. If not, I want it done today, and the lifetime short-block coverage confirmed before anyone quotes me an engine."
9 · Nissan and INFINITI CVT extensions — 84 months and 84,000 miles, and the clock has run
What the documents say. Three bulletins, three non-overlapping populations. May 11, 2020: "2012-2017 Versa Sedan (N17), 2014-2017 Versa Note (E12), 2013-2017 Sentra (B17), 2013-2016 Altima (L33), 2013-2017 Juke (F15)." May 23, 2023: "2017-2018 Altima (L33), 2018-2019 Sentra (B17), 2018-2019 Versa Sedan (N17), 2018-2019 Versa Note (E12)." Both move coverage "from its original duration of 60 months/60,000 miles to 84 months/84,000 miles (whichever occurs first)." The June 1, 2022 INFINITI bulletin covers "2015-2018 QX60 (L50)," "from its original duration of 72 months/70,000 miles to 96 months/94,000 miles."
The tell. Shudder at low speed, hesitation, or a whine tracking engine speed rather than road speed.
The cheap cause that gets skipped. Reading the extension as generosity rather than an expiry date. Owners hear "Nissan extended the CVT warranty" and relax; the number that matters is 84 months from their own in-service date, which for most of these cars fell between 2019 and 2025.
The confirmation test. Have the VIN checked in Service Comm anyway, then fluid condition and codes documented before any internal work.
Where this does not apply. The bulletins warn dealers about a boundary owners cannot see: "Some owners may have opted out of the warranty extension by excluding themselves from the class action settlement." A used car can carry a first owner's opt-out, and "coverage of other vehicle components remains unchanged."
Is it still open? Almost certainly not, and saying so plainly matters most here. Eighty-four months from delivery dates of 2012 to 2018 expired between 2019 and 2025. The only vehicles with anything left are 2019 Sentras, Versas and Versa Notes delivered late in 2019, and the 2018 QX60 on 96 months — all closing during 2026. If you own a 2013-2016 Altima this ended years ago; the Altima guide is written for that.
At the shop — say this: "Please check this VIN in Service Comm against the CVT extension, including whether a previous owner opted out. If the window has closed I want that in writing, then a fluid condition report."
10 · Ford Customer Satisfaction Program 14M02 — DPS6 transmission control module
What the document says. The population is defined by build date: Fiesta with the DPS6 automatic, 2011-2015, built "November 3, 2009 through June 30, 2015"; Focus with the DPS6 automatic, 2012-2016, built "August 1, 2010 through November 5, 2015." Coverage addresses "intermittent symptoms of loss of transmission engagement while driving, no-start, or a lack of power," and "Coverage is automatically transferred to subsequent owners."
The tell. The car stops delivering drive for a moment, will not start, or feels gutless, usually with a check-engine light. Ford warns "these symptoms may become more frequent and of longer duration."
The cheap cause that gets skipped. Asking whether the fault is claimable under the base warranty first: "This program DOES NOT apply to vehicles that qualify for repairs under New Vehicle Limited Warranty Powertrain coverage or Emissions Warranty coverage." On a car still inside those, quoting 14M02 is the worse route.
The confirmation test. Ask for an OASIS lookup, and whether the TCM has been determined to be "the casual part" — the phrase the program uses as its trigger.
Where this does not apply. Build date decides: a 2016 Focus built after November 5, 2015 is outside the population, as is any Fiesta built after June 30, 2015.
Is it still open? No. For cars already beyond the time or mileage limits, "Ford is offering a one-time replacement of the TCM through June 30, 2025" — that date is behind us. The owner refund offer "expires November 30, 2023," also passed. What remains is the 10-year, 150,000-mile term, ending during 2025 and 2026 for the newest cars, plus one line with no end date: "There is no expiration date for emergency repair refunds." Ford's other big one, 21N12, closed earlier — a "no-cost, one-time repair … for 7 years of service or 84,000 miles from the warranty start date," out-of-term only "through November 30, 2022," covering "Certain 2017-2019 Model Year Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine." See the Escape guide and the Fusion guide.
At the shop — say this: "Please run this VIN in OASIS against program 14M02. If the window has closed I want that in writing, and whether any emergency-repair refund route still applies to work I already paid for."
The ladder: read it from the bottom up
Read it from the bottom up, because that is the direction the money runs. Notice what is different here: the top rungs are not cheap repairs but lookups, and there is no parts cost in the free section at all. On this subject the thing being sold is information.
Your number, by which program applies
Two rows there invert the guide rather than adjusting it. Owners of build-date-keyed programs should stop reading model-year tables altogether, including the ones in this article: the door-jamb sticker outranks the badge on the boot, and two identical cars on one forecourt can sit on opposite sides of the line. And buyers of cheap used cars should notice that the exclusion most likely to catch them has nothing to do with the fault — a branded or salvage title voids the Honda, Subaru and Hyundai programs outright. Kia's side of the same engine litigation works on its own terms and its own year ranges, covered in the Sorento guide by mileage.
What actually happens at the dealer, checkpoint by checkpoint
Checkpoint 1 — the right lookup. "Can you run this VIN for warranty extensions and customer satisfaction programs, not just open recalls?" Separate lists in every system named here.
Checkpoint 2 — the in-service date. "What in-service date does the system show?" Every clock runs from it.
Checkpoint 3 — the number in writing. "Please put the program number on the repair order." A verbal "you might be covered" is not a claim.
Checkpoint 4 — does the fault match the document? "Does my symptom match the condition this program describes?" Limp mode, not transmissions.
Checkpoint 5 — the prerequisite. "Is there an earlier campaign to complete first?" Ford requires 19B37 before 21N12; Hyundai requires Service Campaign 953 before the lifetime warranty exists.
Checkpoint 6 — the fee if the answer is no. "What do I owe if the VIN comes back ineligible?" Settle it first. What a diagnostic should cost sets the benchmark; the dispute guide covers a bill that arrives anyway.
Three traps that cost owners the coverage
Trap 1: the recall check mistaken for a coverage check. The situation: an owner runs the VIN on NHTSA's site, gets "no open recalls," and authorises $1,800 of air-conditioning work on a 2018 Civic. What the shop says: "We checked, there's nothing open on it." What is really happening: the federal tool publishes safety recalls and nothing else, and 19-091 is an extension. Both statements are true and the owner still pays. Price versus bill: $0 under the extension, against $583-$715 for the condenser alone. Your protective question: "That was a recall check. Can you also run an internal coverage inquiry for warranty extensions on this VIN?"
Trap 2: the independent shop that cannot claim it. The situation: a Pacifica in limp mode, taken to an independent because dealers are expensive. What the shop says: "We can do this for less than the dealer." What is really happening: they probably can, and it still costs thousands, because only a franchised dealer can claim a manufacturer program. Price versus bill: $0 at a dealer under the extension, against $2,500-$5,000 anywhere else. Your protective question: "Is there a manufacturer warranty extension covering this, and does it have to be a franchised dealer to claim it?"
Trap 3: the model year inside the range and the VIN outside it. The situation: a 2016 Focus owner reads that 2012-2016 Focuses are covered by 14M02 and drives to a dealer. What the shop says: "OASIS shows nothing on this VIN." What is really happening: the population is Focuses built "August 1, 2010 through November 5, 2015." Price versus bill: about $1,200 for a control module, against $0 for a car built three weeks earlier. Your protective question: "What build date is on the door-jamb sticker, and where does it sit against the program's build-date range?"
Three quotes, decoded
These are composite scenarios, not individual customers — the vehicles, quotes and outcomes are typical of the patterns these programs produce, assembled so the arithmetic is visible. We do not publish invented testimonials.
Scenario 1 — the air-conditioning job that can be $0. A 2018 Civic with warm air, quoted for a condenser, a recharge and diagnosis. Ask for an iN VIN status inquiry against 19-091, and 23-039 if the leak is at the compressor: an eligible VIN turns it into a warranty claim. Outside the extension the condenser alone is $583-$715. Lesson: the free step is a two-minute lookup, worth more per minute than anything else here.
Scenario 2 — the engine that is either free forever or the car's whole value. A 2015 Sonata with a rod knock at 118,000 miles. If Service Campaign 953 was completed, the short block is covered for life, "irrespective of the Class Vehicle's mileage, duration of ownership, or prior warranty engine repairs." If not, a remanufactured engine and labour run $3,800-$5,200. Lesson: a free software update performed years ago is the largest financial variable on that vehicle, and it is a yes-or-no question anyone can answer in a minute.
Scenario 3 — the covered part that is not the repair. A 2019 Wrangler with death wobble, quoted about $2,300 for a front-end refresh with alignment. XF1 covers the steering damper, so ask for it under the extension — and expect the track bar, ball joints and alignment to stay yours. Lesson: an extension reduces a bill; it rarely erases one, and treating it as a full remedy is how a partial win feels like a swindle.
Should you buy an extended warranty instead?
A straight answer, not a sales pitch in either direction: a vehicle service contract is a different product from a manufacturer warranty extension, and buying one does not get you the other.
What a manufacturer extension is. The factory conceding that a component underperformed, and lengthening coverage on it for a defined population of VINs. No deductible, no claims administrator, no application. Narrow — Jeep's XF1 is one damper — and decided by a lookup you cannot run yourself.
What an extended warranty actually is. A vehicle service contract: an insurance-like product with a price, a deductible, a term you choose, a claims process and an exclusion list that does most of the work. In most states it is regulated as a service contract, not a warranty.
Where the two overlap. Almost nowhere, which is the useful finding. Every failure here is already free for eligible VINs, so a contract adds nothing. What it covers is the rest of the car — alternators, window motors, wheel bearings, infotainment — the ordinary attrition no manufacturer has extended anything for.
The order that makes the decision sane. Run the three lookups first and learn which extensions your VIN carries and when each ends. Only then price a contract — pricing the failures that are genuinely yours rather than insuring a transmission the factory already covers.
Two honest cautions. Against: on a car whose most expensive documented failure is already covered for life, a contract insures a risk that has been removed. In favour: on a car whose extension expires next year, where the ladder shows a $4,500-$8,600 transmission at the top, it answers a real number. Neither is a rule. How to tell when you are being overcharged applies here too.
Can a warranty extension expire without anybody telling you? Yes, and that is the ordinary case rather than the exception. Manufacturers notify owners once, by post, at the address on file when the program is issued, so a second or third owner frequently never learns the coverage existed — and no one writes again when it lapses. Ford's DPS6 program is the sharpest example: it offered an out-of-term control module replacement "through June 30, 2025," a date that has now passed and that no owner letter ever announced to a subsequent buyer. Nissan's CVT extensions run 84 months from delivery, which for nearly every affected car has already elapsed. Toyota's ZE7 oil-consumption program closed for its entire population when the last ten-year window ran out. Checking a VIN is therefore not a one-time task but an annual one, because the answer changes in both directions. Pulscar's free sound check tells you what is failing while those clocks are still running.
Your situation right now: four playbooks
"I have a quote in my hand." Do not authorise. Note the program number above and phone the dealer with the VIN first.
"I already paid for this repair." Find the invoice with part numbers, then check that item's reimbursement paragraph. Chrysler's route is open; Ford's closed November 30, 2023, Subaru's January 31, 2025, Theta II cash claims August 9, 2021.
"I'm buying a used car this week." Ask for the in-service date and run all three lookups before you buy. Two things transfer: the Hyundai lifetime short block, and Subaru's Ascent extension, "transferable during its coverage period."
"Nothing is wrong yet." Run the lookups anyway and write down every extension's end date. That sheet turns a breakdown into a claim instead of a bill.
After the repair: verify before you celebrate
Get the program number on the invoice. A claim against 19-091 or 22TE05 becomes repair history that follows the VIN.
Ask what the repair does to the coverage. Some are one-time by design: Subaru's is "limited to a one-time replacement … at which time the extended warranty shall expire."
Keep the maintenance file. Theta II asks you to "retain copies of all maintenance records" — the only defence against an Exceptional Neglect finding later.
Re-check annually. New programs appear, and a VIN that returned nothing in 2026 can return something in 2027. Finding a shop that will run it is worth solving once.
Your action plan: 10 minutes, today, this week
Next 10 minutes — free:
- Photograph the VIN and the door-jamb sticker, including the build date.
- Run the VIN through NHTSA's recall lookup and act on anything open.
- Run it through your manufacturer's owner site too, and screenshot the result.
Today:
- Phone a franchised dealer for an internal coverage inquiry on warranty extensions and customer satisfaction programs.
- Write down every program number, your in-service date and each end date.
- Match those numbers against the ten items above and read each boundary paragraph.
This week:
- If a program applies and you have the symptom, book at a franchised dealer and get the number on the work order first.
- If you already paid for a covered repair, find the invoice with part numbers and check its reimbursement window.
- If nothing applies, you know that as fact rather than hope.
Sources and documents
Primary documents only. Every 🟢 claim above rests on one of these, with the index so you can pull it yourself. Advocacy and consumer-press writing on secret warranties is context, not evidence, and is not listed. Claims marked ⚪ are shop-price estimates from published repair-cost sources.
- Honda S/B 19-091, v5 (May 28, 2021) — Civic A/C condenser, 10 years from purchase, unlimited miles; Type R under 21-014. PDF
- Honda S/B 23-039 and 23-040 (May 19, 2023) — A/C compressor shaft seal, 3 to 10 years from purchase, no mileage limit. PDF
- Toyota CSP 22TE05 (April 6, 2023) — RAV4 roof rail leak, 10 years from Date of First Use, any mileage. PDF
- FCA US LLC warranty bulletin, NHTSA document MC-10236882 — Pacifica transmission, 10 years / unlimited miles. PDF
- Subaru retailer bulletin (December 17, 2024), NHTSA document MC-11012261 — windshield, 8 years or 100,000 miles from in-service date. PDF
- Subaru S/B 16-146-24 (revised 01/30/24) — Ascent MPT clutch, 8 years or 100,000 miles, transferable; names 16-136-22, Recalls WRK-21, WRK-22, WUV-07. PDF
- Jeep TSB 23-079-23, warranty extension XF1 (June 28, 2023) — steering damper, 8 years or 90,000 miles; refers to Warranty Bulletins D-23-09 and ID-23-10. PDF
- In re: Hyundai and Kia Engine Litigation; Flaherty v. Hyundai, No. 8:17-cv-00838-JLS-JDE and No. 18-cv-02223 (C.D. Cal.) — final approval June 10, 2021; lifetime short-block warranty conditional on Service Campaign 953. Settlement site · FAQs
- Nissan CVT Warranty Extension bulletin (May 11, 2020) — Versa, Versa Note, Sentra, Altima, Juke; 60/60,000 to 84 months/84,000 miles. PDF
- Nissan CVT Warranty Extension bulletin (May 23, 2023) — Altima, Sentra, Versa Sedan, Versa Note; same 84 months/84,000 miles. PDF
- INFINITI CVT Warranty Extension bulletin (June 1, 2022) — 2015-2018 QX60; 72/70,000 to 96 months/94,000 miles. PDF
- Ford CSP 14M02, Supplement #7 (May 4, 2023) — DPS6 control module, 10 years or 150,000 miles; out-of-term closed June 30, 2025; references TSB 16-0129, FSA 21A08. PDF
- Ford CSP 21N12 (June 9, 2022) — 1.5L GTDI short block, 7 years or 84,000 miles; out-of-term closed November 30, 2022; requires 19B37, TSB 22-2134. PDF
- Honda S/B 19-037, v5 (April 12, 2024) — 2017-18 CR-V powertrain, 5 years/60,000 miles to 6 years unlimited; references 18-114, 18-124, 19-025. PDF
- Honda S/B 19-033, v2 (June 18, 2019) — 2016-18 Civic 1.5L, same terms; references 19-012. PDF
- Toyota Warranty Enhancement Program ZE7 — 2AZ oil consumption; primary to October 31, 2016, secondary 10 years from first use or 150,000 miles; test per T-SB-00158-14, S-SB-0031-14. PDF
- 49 CFR §573.15 — the free VIN recall search, "within the previous fifteen (15) calendar years," updated "at least once every seven (7) calendar days." Regulation text
- Toyota recall and service campaign VIN lookup — scope quoted above. Lookup
- NHTSA recall 19V201000 (Chrysler, 14 March 2019) — steering column stub shaft on certain 2019 Wrangler and Ram 1500; the campaign named in the VIN section, not the XF1 damper extension. NHTSA recall data, retrieved 3 September 2026
Every program above is claimed at a franchised dealer against your VIN and in-service date. The shop-price ranges are national estimates, not quotes for your car.
The vehicles these programs touch: Civic, CR-V, Altima, Escape, Fusion, Outback, Sonata, Wrangler, RAV4. The money side: what a diagnostic costs, dealer versus independent, signs you're being overcharged, how to dispute a bill. Nissan's Rogue settlement is a separate one from the Altima's, with its own vehicle list: the Rogue guide by mileage. Toyota's Highlander programs work the same way and are just as invisible on the government lookup: the Highlander guide by mileage. GM runs two of these on the Sierra 1500 that almost nobody claims: the Sierra 1500 guide by mileage. GM runs one on the Malibu for the reduced-power fault that few owners claim: the Malibu guide by mileage. Toyota's truck programs work the same way and expire just as quietly: the Tundra guide by mileage.
How this guide was built: every program was read in its original manufacturer document, from NHTSA's public bulletin archive or the settlement administrator's own site, and every year range, model list, mileage limit and deadline was copied from that document rather than paraphrased. Coverage status was calculated from each program's own clock against September 2026. Repair-price ranges are US independent-shop estimates and vary by engine, parts choice and region.
Prices verified: September 2026 · Technical documents verified: September 2026 · Reviewed quarterly
Found a program we missed, or a dealer who says your VIN is not eligible when the document says otherwise? Email [email protected] with the VIN, the program number and what you were told — real cases are how this list stays accurate.

